Last updated: January 2025
At GlobalVisa, we strive to provide excellent service. This Refund Policy outlines the circumstances under which refunds may be issued.
Our service fees cover the cost of processing your application, including document review, form preparation, and customer support. Refund eligibility depends on the status of your application:
If you cancel your application before we submit it to the relevant authorities, you may be eligible for a full refund of our service fee, minus a $10 processing fee.
Once your application has been submitted to government authorities, our service fee is non-refundable as the work has been completed on our end.
Any government fees paid as part of your application are non-refundable. These fees are collected on behalf of immigration authorities and are subject to their policies.
If your visa application is denied by immigration authorities, we are unable to refund our service fee as the denial is outside our control. However, we may offer:
If we fail to process your application within the guaranteed timeframe for your selected processing speed (excluding delays caused by government authorities or incomplete information), you may be eligible for:
If you accidentally submit duplicate applications, please contact us immediately. We will refund the duplicate payment in full.
To request a refund, please contact our customer support team:
Refund requests are typically processed within 5-10 business days.
Approved refunds will be credited to the original payment method used for the transaction. Please allow 5-10 business days for the refund to appear on your statement.
We reserve the right to refuse refunds in cases of:
If you have questions about our Refund Policy, please contact us at:
Email: support@globalvisa.com